Jump To: Support > KB > Windows > ScreenShot

Taking a screen shot within Windows

A lot of customers are sending us Microsoft Word format screen shots which is a very bad way of doing things. MS Office is a commercial program and not all sites use Office (ourselves included). This can make it very difficult for us to view the images.

A screen shot should always be provided in JPEG format. This will make the file size much smaller and will allow the recipient to view the screen shot very easily (it will even display directly in most email clients).

To take a screen shot, press the 'Print Screen' button (usually shift and SysRq next to the scroll lock button on the keyboard). This will copy the screen shot into the clipboard. Now load MS Paint and type 'Ctrl-V' to paste the image. Now save the image out of Paint in JPEG format. This file can then be emailed to us as an attachment.