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Our support
We are very proud of the support we are able to offer. All our staff have years of experience in providing the best email and telephone support to end-users. We prefer you to contact us by email if possible, but we are happy to answer questions by phone or fax.

The core products we sell are developed in-house, so your queries will be answered by the people who wrote the software and, as such, know the products inside out. We are also happy to hear your suggestions for improvements.

Our networks are designed for remote access and administration, so we can fix problems extremely quickly without having to get you to do all the work.


On-line support

FAQs

We maintain a number of FAQs (Frequently Asked Questions) which will hopefully answer most of your queries.
Please bear with us as we migrate these to our new website.

Software downloads

Precedence Technologies also provides software for free use. Click here to access the download page and links to other useful download sites.

On-line tools

We maintain a few useful tools to allow you to easily configure or check settings. Please click here to access them.

Information pages

We maintain a number of miscellaneous information pages.
Exporting usernames from SIMS | SSH tunnelling using PuTTY | Using SSH keys with PuTTY | Using a Ghost boot CD to save and restore images

Warranty information

For information about warranties and the correct contact number to use, please visit our warranty page.

Email and telephone support

Network installations

If you have a network installation, NetManager or ThinIT query, you can get email support from ncsupport@precedence.co.uk. Please do not email an individual staff member as you may not get a timely response. For telephone support, please contact the Support Hotline on
08456 446 800

Internet services

For questions about our Internet services, please email support@hostthemost.co.uk.

Other support queries

If you have other support queries please use one of the contact methods listed on our Contact page.

 


Precedence Technologies Ltd, 120 Cambridge Science Park, Milton Road, Cambridge, UK | Tel: 08456 446 800
Revision:1.10 Tue May 6 08:16:29 2008