|  | In general, hardware warranties are handled by the manufacturer. Many of the products we supply are covered by an on-site warranty or can only be repaired by an authorised service centre. For that reason, you should contact the manufacturer or service centre as detailed below.
Monitors
If you have a faulty monitor provided by Precedence Technologies, please note down the make, model and serial number and then phone the relevant support number from the table below. Most monitors we supply have either an on-site warranty or a swap-out warranty.
| Make | Phone | Web form |
| Acer | 0870 853 1000 | |
| CTX | 01923 810801 | Click here |
| LG Electronics | 0870 607 5544 | |
| Mobi | 01952 210020 | |
For other makes, please contact us.
Clients
ThinIT TCX and TCM clients
Hardware warranties (and out-of-warranty repairs) are handled by ourselves. Please contact us if you have any problems. ThinIT TCX and TCM clients have a 1-year return to base (RTB) warranty.
ThinIT TCMu clients
ThinIT TCMu clients are based on Asus hardware for which there is a full repair service covering both within- and out-of- warranty repairs. Their contact number is 0870 1208340.
Precedence Network Computers
Hardware warranties (and out-of-warranty repairs) are handled by ourselves. Please contact us if you have any problems. Network Computers have a 2 year return to base (RTB) warranty.
Thintune thin-clients
All Thintune clients sold by us are now out of their 1-year UK warranty period.
Do NOT send clients to us for out-of-warranty repair without first contacting us.
Servers
All servers are provided with a minimum of 1 year on-site warranty (you may have chosen to purchase warranty extensions). You will need to have the serial number and model number to hand before calling.
| Make | Phone |
| IBM | 0870 550 0900 (open 09:00 - 18:00) |
| NEC | 0870 901 8000 (open 08:00 - 20:00) |
| HP | 0870 842 2339 |
Network equipment
| Make | Contact | WarrantyM |
|---|
| HP Procurve | 08700 130778 | Limited lifetime |
| 3Com | Click here | 3 years |
| Linksys | 0800 026 1418 | 3 years |
PCs
We can provide most of the well known makes of PCs. Warranty numbers are listed below:
| Make | Phone |
| Fujitsu | 0870 243 4398 |
| Acer | 0870 853 1000 |
Other
We supply a full range of peripherals and consumables. Some warranty numbers are below:
| Make | Phone | Warranty Type |
| Hewlett Packard | 0870 842 2339 | Generally one year on-site for printers. Consumables may vary. |
| Maxell | 01952 522268 | Limited lifetime warranty. |
| SMC | 0800 917 9523 | 5 year |
Precedence Technologies Ltd, 120 Cambridge Science Park, Milton Road, Cambridge, UK | Tel: 08456 446 800
Revision:1.12 Tue May 6 08:16:30 2008 |
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