In general, hardware warranties are handled by the manufacturer. Many of the products we supply are covered by an on-site warranty or can only be repaired by an authorised service centre. For that reason, you should contact the manufacturer or service centre as detailed below.
ThinIT TCX, TCM ThinPad and AtomIQ clients
Hardware warranties (and out-of-warranty repairs) are handled by ourselves. Please contact us if you have any problems. ThinIT
TCX, TCM ThinPad and AtomIQ clients have a 1-year return to base (RTB) warranty.
Conditions of out-of-warranty repair
- Please ensure that any units returned to us have a description of the
problem attached to them and are complete (i.e. no internal components such as
batteries or flash cards have been removed).
- Your customer name should be
clear either inside or outside the packaging (do NOT rely on postmarks to
enable us to guess where a package has come from).
- Our standard out-of-warranty assessment and basic repair fee is £40. This includes
replacements of minor components. If major components (such as motherboards
or TFT displays) need replacing, we will contact you for your instructions
- If no fault can be found with the unit or the unit is deemed not
cost-effective to repair, we reserve the right to charge
£20 to cover time taken for testing.
- If units are returned without a problem description or are incomplete,
we will charge £20 for the required assessment or reassembly.
- We are happy to return units deemed not cost-effective to repair to
- You will be charged for return carriage at cost.
- By sending a unit back for repair, you agree to these terms and
Legacy clients (Network Computers and Thintunes)
All Network Computers and Thintune clients sold by us are now out of warranty
by many years.
We no longer offer an out-of-warranty repair service for these devices due
to their age.
Servers and Storage
All servers and storage devices are provided with a minimum of 1 year on-site warranty (you may have chosen to purchase warranty extensions). You will need to have the serial number and model number to hand before calling.
|IBM/Lenovo||Click here for full
details including how to place a call on-line (recommended).
If you have other makes (e.g. Dell, HP, Cisco) covered by a multi-vendor ServiceSuite contract,
these are handled by IBM/Lenovo and so you should also follow these instructions.
|HP||0845 161 0030|
If you have a faulty monitor provided by Precedence Technologies, please note down the make, model and serial number and then phone the relevant support number from the table below. Most monitors we supply have either an on-site warranty or a swap-out warranty.
||0870 853 1000
||0870 224 9595
||3 years on-site
For other makes, please contact
|HP Procurve||08700 130778||Limited lifetime|
|Linksys||0800 026 1418||3 years|
We can provide most of the well known makes of PCs. Warranty numbers are listed below:
|Fujitsu||0870 243 4398|
|Acer||0870 853 1000|