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Jump To: Support > KB > Windows > NotGenuine

Windows not genuine message appears despite Windows stating it is activated

There is a Windows update that can cause this bug but it is resolved with a later update so the first thing to do is to put on all the latest Windows updates.

If this doesn't resolve the problem, the following generally will:

  • Run command prompt as administrator
  • net stop sppsvc
  • cd \ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
  • rename tokens.dat
  • cd \Windows\System32
  • net start sppsvc
  • slui.exe

After running the last command a Window should appear and if all has been successful it will have re-activated.

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Page last modified on February 18, 2016, at 01:17 PM by preeves