Desktop and Server Virtualisation Specialist 

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Precedence Technologies Ltd
Technology House, 36a Union Lane
Cambridge, CB4 1QB, United Kingdom
T: +44 (0)8456 446 800 / +44 (0)1223 359900
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Our support

We are very proud of the support we are able to offer. All our staff have years of experience in providing the best email and telephone support to end-users. We prefer you to contact us by email if possible, but we are happy to answer questions by phone or fax.

The core products we sell are developed in-house, so your queries will be answered by the people who wrote the software and, as such, know the products inside out. We are also happy to hear your suggestions for improvements.

Our networks are designed for remote access and administration, so we can fix problems extremely quickly without having to get you to do all the work.

On-line support

Support Wiki

Our main support information can be found in the Support section of our Wiki.

Walkthroughs and Manuals

We maintain step-by-step walkthroughs and manuals for NetManager and other products. Please click on the appropriate link to access.

Software downloads

Precedence Technologies also provides software for free use. Click here to access the download page and links to other useful download sites.

On-line tools

We maintain a few useful tools to allow you to easily configure or check settings. Please click here to access them.

Warranty information

For information about warranties and the correct contact number to use, please visit our warranty page.

Email and telephone support

Network installations

If you have a network installation, NetManager or ThinIT query, you can get email support from Please do not email an individual staff member as you may not get a timely response. For telephone support, please contact the Support Hotline on

08456 446 800

Internet services

For questions about our Internet services, please email

Other support queries

If you have other support queries please use one of the contact methods listed on our Contact page.

Customer comments

Charlotte Reed, Bosmere Junior School, comments:

"We have always had very positive dealings with Phil, he is always happy to take the time to try to resolve any problems we might have. He is always patient and ensures he explains himself clearly to us non-IT people."

Mike Denton, Cheam School, comments:

After being informed our automated monitoring system has found a problem and the support team are fixing it

"Thank you. I've got my feet up as we have broken up for the holiday! It is so good to know that the nice people at Precedence are working for me even when I don't know I need it."

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