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Jump To: Support > KB > IBM > SAN > StorageManager

Download and installation of IBM DS Storage Manager


  1. Visit the Downloads section of the IBM support portal
  2. If you have not visited the site before, follow these steps:
    1. A popup window entitled IBM Support Portal Quick Start will appear
    2. Click on the Sign in link and enter your email address and password. If you have not got an IBM account, click on the register now link
    3. After logging in, you will go back to the IBM Support Portal Quick Start popup. If you don't see that you can click on the Go to quick start link on the left-hand side of the page near the top
    4. In section 1 (Choose your products) of the IBM Support Portal Quick Start popup, type in your SAN model (i.e. DS3400 or DS3512) and click the search button (magnifying glass).
    5. The match models will be listed. Tick the box alongside
    6. Ensure Downloads is selected in section 2 (Choose your page)
    7. Click Continue
    8. You will see your product added to the Downloads and fixes section of the webpage. You may add other any other IBM products to the list using the Search support and downloads box at the right-hand side
  3. Click on View DS3400 downloads (or similar)
  4. Wait for a while and then all downloads will be displayed
  5. Click on Storage Manager
  6. The relevant software will be displayed. The latest versions will be at the top (may be described as a refresh pack). Names will be along the lines of Disk-SM-Windows_x86-Dec-2011-version-10.77.x5.28 (for 32-bit version) and Disk-SM-Windows_x64-Dec-2011-version-10.77.x5.28 (for 64-bit version)
  7. Click on required software name. Relevant files will be displayed including the software itself (large .zip file) as well as documentation and licence information.
  8. Click on the zip file link to begin the download, e.g. (420.3 MB)

In future, you will not need to search for your products as they will be tied into your IBM account.


  1. Double-click to open the downloaded zip file
  2. Within the zip descend into folder called similar to WS03WS08_10p77_IA32
  3. Within that folder, go into Windows folder
  4. Locate the large executable. It will be called something like SMIA-WS32-
  5. Copy this file elsewhere (e.g. where the zip file is saved) and run it. Alternatively, you may double-click on it and choose Run when prompted
  6. Wait for the installer to extract and install. Click Yes if asked whether you want to permit changes to the computer.
  7. On the welcome screen, ensure English is chosen as the language and click OK
  8. On the introduction page, click Next
  9. On the Copyright Statement, click Next
  10. On the License Agreement, select that you accept the terms and click Next
  11. On Choose Install Folder, click Next
  12. On Select Installation Type, select Management Station (this is not the default) and click Next
  13. On Automatically Start Monitor, you may leave the Automatically Start Monitor (Recommended) option selected on a permanent management workstation. On a machine like a laptop that will be used away from the network, you should select Do not Automatically Start the Monitor. Click Next
  14. Click OK on any dialog boxes that pop up, e.g. warning about antivirus software
  15. On Pre-Installation Summary, click Install and wait for install to complete
  16. When installation is complete, click Done
  17. You may now run DS Storage Manager 10 Client from the Start Menu. The first time it is run, you will be prompted to run discovery. Automatic discovery should be fine assuming that your SAN is already configured (which it will be if we have installed it).

Backing up old configuration of DS Storage Manager

Look in C:\Program Files\IBM_DS\client\data or C:\Program Files (x86)\IBM_DS\client\data for .bin files beginning with emw. The documentation says they will be called emwdata.bin and emwback.bin, but they are likely to include a version number in the filename and so be called something like emwdata_v04.bin and emwback_v04.bin. Also look for pref_01.bin. Copy these files to a backup location.

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Page last modified on July 30, 2013, at 12:01 PM by sborrill